Effective July 31, 2026

Shipping & returns

How orders get to you, and how to return eligible items for a refund. This policy applies to orders placed on BuyerBaba and forms part of our Conditions of Use.

Track an order

Shipping

Getting your order to you

Standard & freight

Smaller orders ship by parcel; large wholesale orders move by freight (LTL/pallet). Available options and any charges are shown at checkout.

Delivery estimates

Each listing shows an estimated delivery window before you buy, based on the seller and your location.

Tracking

Once an order ships, tracking and status updates appear in Your orders and are emailed to you.

Shipping options and any charges are set by the seller and shown at checkout. Title and risk of loss pass to you on delivery.

Returns

If something needs to go back

Start a return

Open the order in Your orders within the return window shown on your order and choose the items to return, with a reason.

Get a label

We’ll provide return instructions and a label. Returns for damaged, defective, or not-as-described items are free; change-of-mind returns are sent back at your cost.

Send it back

Pack the items securely and hand them off using the instructions provided.

Get refunded

Once we receive and inspect the return, your refund is issued to your original payment method.

Return window

Most items can be returned within 30 days of delivery; some sellers set a 15-day window. The exact window is shown on the listing and your order. Final-sale or non-returnable items are excluded (see below).

Refunds to your method

Refunds go back the way you paid — including bank-settled invoice orders — once the return is received and inspected, typically within 3–5 business days.

Damaged or wrong items

If something arrives damaged, defective, or not as described, report it within the return window and we’ll make it right at no cost to you.

Items must be returned in their original condition. Final-sale and non-returnable items (marked on the listing) can’t be returned except where required by law. Nothing here limits your non-waivable consumer rights.

FAQ

Common questions

How long do I have to return something?

Most items can be returned within 30 days of delivery; some sellers offer a 15-day window. The exact window is shown on the listing and in your order — start a return from Your orders.

Who pays for return shipping?

If an item arrived damaged, defective, or not as described, return shipping is on us. For change-of-mind returns, return shipping is your responsibility.

How are refunds paid?

Refunds return to your original payment method — including bank-settled invoice orders — after the return is received and inspected, typically within 3–5 business days.

Can I cancel an order?

You can cancel before an order ships from Your orders. After it ships, use the returns process once it arrives.

Which items can’t be returned?

Final-sale and certain items can’t be returned — for example perishable, personalized or custom-made, hazardous, hygiene or intimate, and digital goods, and gift cards. Anything non-returnable is marked on the listing.

Need help with an order?

Start a return or check tracking any time from Your orders. For anything else, our Help Center is here to help.

Go to your orders Visit help

This policy forms part of our Conditions of Use.